Billing Representative – Fully Remote

## About the Company
Clipboard Health exists to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. Clipboard is a fast-growing Series C marketplace, leader in Long Term Care, expanding into Dental Offices, Schools, etc. A YC Top Company with global, remote team of 700+, profitable since 2022, filling millions of shifts annually across US. Company Tagline: Lift as many people up the socioeconomic ladder as possible.

## Job Role
Collections team under Billing responsible collect payments workplaces (healthcare facilities). Billing Representative (BR) ensure assigned workplaces pay invoices quickly/on time. Cash lifeline company; critical smooth cash flows. BR reach workplaces phone/email follow payments, get commitment (promise pay), ensure honor. Work workplaces/internal teams remove roadblocks collections. Cross-functional colab Billing Disputes/Sales/Customer Support/others achieve goals.

Responsibilities:
– Monitor accounts outstanding debts.
– Review previous data debt/bill.
– Call/email AP contacts/admins/others overdue/upcoming dues.
– Identify root non-payment.
– Resolve billing concerns.
– Report collections update/AR status.
– Comm sales dept accurate/updated client contract/info.
– Maintain logs calls/record payment updates customer.
– Receive new assignments contact customer set relationship success, introduce/collect info.
– Identify critical accounts endorse managers escalatory.
– Build rels workplaces (set expectations billing policy/explain NET/Dispute Terms etc).
– Build SMART action plans delinquent accounts.
– Aim 95% collection rate quarterly.

## Qualifications
– Professional/clear comm (verbal/written).
– High detail.
– Comfortable math/data.
– Strong judgment customer-facing/live.
– Mileage feedback (high coachability).
– Build rels customers.
– Professional hygiene (on time/follow commitments etc).
– Active listening.
– Negotiating skills.
– Patience/stress mgmt.
– Problem-solving/critical thinking.
– Quick adaptability changes.
– Preferred: Google Drive/Slack/Salesforce/soft phone like Amazon Connect; adapt tech changes.

Qualifications: Open all exp levels – ability handle business customers professionally/solve problems. No specific degree – care do, not résumé.

## Benefits
– 100% Remote worldwide.
– Fast-paced startup.
– Fair hiring – real-world problem-solving.
– Significant impact workplace customers.

## Tips to Secure Interview
– Highlight customer service and collections experience in application.
– Prepare examples of resolving payment issues and building relationships.
– Research Clipboard’s billing processes and suggest improvements.
– Demonstrate communication and adaptability skills.
– Show attention to detail and proactive approach.