Customer Success Manager – Crypto & Gaming

About the Company

BVNK believes the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission is to accelerate global money movement by building stablecoin-native infrastructure.

Job Description

The Customer Success Team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the crypto and gaming space. Key Areas of Responsibilities: Expertly manage a portfolio of crypto & gaming accounts, developing relationships, managing stakeholders and identifying advocates. Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales. Identify/track adoption and growth opportunities within existing clients. Organise monthly/quarterly reviews with customers to minimise friction and churn risk. Work with Account Managers to identify upsell and renewal opportunities. Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do. Work with our marketing department to ensure client communication is timely and targeted. Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge. Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities.

Requirements

Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar. Experience supporting Crypto and/ or Gaming customers. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Analytical mindset with the ability to derive insights from data. Familiarity with CRM software and tools. Knowledge of Payments is a plus.

Benefits

Fair and competitive salary at every stage of your growth. Meaningful ownership in the business through our employee option scheme. Flexible working hours, with hybrid working at its heart. A culture built on passionate growth minded people. A flexible approach to holiday. Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues. An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets.