Engineering Manager, Fulfillment

About the Company

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

Job Description

The Fulfillment sub-department focuses on improving capabilities in Platform, Provision, Seat Management, Subscription Management, and Utilization areas. Our mission is to provide customers with a world-class buyer experience through the infrastructure and systems that power GitLab’s purchasing and licensing processes. As an Engineering Manager for Fulfillment, you’ll specialize in people leadership, viewing your team as your product. You’ll set and communicate a platform vision for building self-service fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. Your role requires you to amplify team impact and collaborate across functions, safeguarding your team’s health while hiring world-class talent and positioning them for success. You’ll own delivery of product commitments, continuously improve productivity, and coordinate across departments to accomplish collaborative goals. While maintaining hands-on technical fluency to engage with engineering details and review architecture and code, your primary focus is on people leadership and strategic platform development.

Requirements

Proven experience leading distributed engineering teams globally, increasing team impact, and collaborating across functions to deliver measurable results. Demonstrated ability to balance immediate product needs against long-term platform strategy while maintaining high code quality and system reliability. Experience designing and scaling modular, extensible platforms that integrate with first-party and third-party systems and anticipate future business needs. In-depth, hands-on experience with modern frontend technologies including CSS, HTML, and JavaScript frameworks (React/Vue), with bonus points for full-stack experience in Ruby on Rails. Proven experience building and scaling large, customer-facing SaaS applications for enterprise clients. Experience managing applications subject to SOX, GDPR, and other regulatory compliance requirements, with an understanding of security best practices and audit processes. Build consensus among diverse stakeholders and drive technical decisions in complex organizational contexts.

Benefits

Benefits to support your health, finances, and well-being. Flexible Paid Time Off. Team Member Resource Groups. Equity Compensation & Employee Stock Purchase Plan. Growth and Development Fund. Parental leave. Home office support.