Worker Operations Associate – Fully Remote

## About the Company
Clipboard Health exists to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. Clipboard is a fast-growing Series C marketplace, leader in Long Term Care, expanding into Dental Offices, Schools, etc. A YC Top Company with global, remote team of 700+, profitable since 2022, filling millions of shifts annually across US. Company Tagline: Lift as many people up the socioeconomic ladder as possible.

## Job Role
Not just support customers, power movement 60,000+ healthcare pros platform. Worker Operations owns worker journey. Keep marketplace reliable/high-performing/trust-based. Entry-level front lines urgency/ownership/future leader mindset. Seek experienced customer support pros solve hard problems/build ops knowledge/lead teams. Promote internally starts you.

Note: 24/7 operate. Shift 5 days/7 day cycle (Sun-Sat), Sat AND Sun availability req peak; shifts business needs.

Your Responsibilities:
– Deliver fast/accurate/empathetic support healthcare pros chat/voice/email, resolve shift/payment/platform issues real time.
– Navigate Zendesk/Salesforce investigate/update fields/log notes/maintain doc.
– Judgment/critical thinking troubleshoot/follow/adapt workflows/escalate necessary.
– Personalize comm macros/proofread/address name/confident/helpful tone.
– Monitor trends/flag issues/gaps improve worker exp/internal ops.
– Support onboarding guide new workers workflows/confidence quick.
– Uphold values unreasonably fast/ownership/uncomfortably high standards every interaction.

## Qualifications
– Fluent professional English (spoken/written).
– 2+ years customer support chat/voice.
– 2+ years CRMs Zendesk/Salesforce.
– 2+ years Google Workspace (Docs/Sheets/Gmail etc) work.
– Thrive fast-paced/cross-functional.
– Proactive problem-solver initiative no direction.
– Strong detail/sound judgment pressure.
– Collaborative team success.

System Requirements:
– 15Mbps+ wired internet.
– i5+ processor/equiv.
– 12GB+ Ram.
– Quiet workspace.
– Stable power/internet.

## Benefits
– 100% Remote Africa/South America/Caribbean.
– Fast-paced growth.
– Impact healthcare pros.
– Professional development.

## Tips to Secure Interview
– Highlight customer support and CRM experience in application.
– Prepare examples of resolving issues under pressure.
– Research Clipboard’s worker journey and suggest improvements.
– Demonstrate empathy and proactive skills.
– Show readiness for 24/7 shifts and remote setup.