Job Description
About AutoHDR
AutoHDR is the fastest-growing AI startup in real estate media, specializing in custom image editing models for real estate professionals. The company currently processes HDR and flambient editing for approximately 25% of all US real estate listings and maintains an impressive 20% month-over-month growth rate. Join a dynamic team building cutting-edge products that are transforming the real estate industry.
The Role
As Customer Retention Manager, you will own the complete customer retention strategy for our rapidly expanding platform. This is a critical position where you'll build systems, automations, and meaningful customer relationships to ensure clients remain engaged and active on the platform.
Key Responsibilities:
- Develop and execute comprehensive customer retention systems and data-driven churn prevention strategies
- Conduct proactive outreach calls to unsubscribed customers to gather feedback and execute winback campaigns
- Contact customers reporting low-quality ratings in real-time to prevent churn, provide consultation, and share upcoming product updates
- Make strategic calls to active users to collect feedback and identify potential churn risks before they materialize
- Ensure 100% follow-up on all unsubscribed customer tickets and low-quality rating flags daily
- Develop innovative, systematic approaches to customer retention based on data analysis
Required Qualifications
- Proven background working with real estate photographers or editing companies
- Strong understanding of HDR and flambient real estate photography workflows
- Fluent English with clear communication skills suitable for professional customer interactions
What We Value
Our team embodies persistence, optimism, and competitive greatness. We seek individuals who believe anything is achievable through continuous effort, maintain unwavering confidence in overcoming challenges, and aspire to be the best in their field.