Customer Success Manager

About LiveKit

LiveKit is building the infrastructure layer for the voice-driven era of computing. Founded in 2021, the platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.

The Role

We're hiring a Customer Success Manager to help customers successfully launch and scale voice, video, and real-time AI applications built on our platform. You'll work closely with developers, product teams, and engineering leaders to help customers move from their first implementation to production deployment. Your focus will be helping customers adopt the platform, ship real products, and scale usage over time.

This role partners closely with Account Executives but focuses entirely on customer success and product adoption—Account Executives own renewals and commercial expansion. As one of the first Customer Success hires at LiveKit, you'll also help build the foundation for how we support customers as the company scales globally.

What You'll Do

• Help customers move from initial onboarding to successful production deployment
• Work closely with developers and engineering teams integrating LiveKit into their products
• Drive product adoption and usage growth across your customer accounts
• Support customers as they integrate LiveKit into their backend systems, infrastructure, and production environments
• Create success plans aligned with what customers are building and shipping
• Monitor usage, adoption signals, and deployment progress to identify risks early
• Share customer feedback with Product and Engineering teams
• Partner with Account Executives to ensure customers are set up for long-term success
• Help build the first Customer Success playbooks and onboarding processes to scale support as LiveKit grows

Who You Are

You'll thrive at LiveKit if you:

• Are customer obsessed and genuinely invested in their success
• Are known as the go-to person for tackling tough problems
• Work hard and can build and ship fast
• Are focused on polish, detail, and quality
• Are a fast learner, frequently picking up new tips, tricks, and technical skills
• Have practical experience with developer tools, APIs, and technical integrations
• Can communicate effectively with both technical and non-technical stakeholders

The best way to impress us is with thoughtful ways you'd implement LiveKit, and potentially tinkering with it yourself.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.