Billing Support Associate - US Remote

About PerfectServe

PerfectServe is a leader in clinical communication and physician scheduling solutions, recognized as Best in KLAS and a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With 88% growth over the past three years, we're scaling rapidly and seeking talented team members to join our mission of accelerating speed to care.

Our platform optimizes provider schedules and dynamically routes messages to the right person at the right time across any care setting. By improving clinical workflows and cross-continuum communication, we help save lives, reduce hospital length of stay, minimize readmissions, and restore joy to healthcare providers.

The Role

We're seeking a detail-oriented, tech-savvy Billing Support Associate to join our billing operations team. You'll partner closely with customers and internal teams to ensure accurate billing, timely account updates, and exceptional service experiences. This position is ideal for someone who enjoys problem-solving, navigating multiple systems, and helping customers find solutions.

Key Responsibilities

• Support billing operations and ensure accurate invoicing for customers
• Partner with customers to resolve billing inquiries and account issues
• Navigate and manage multiple billing systems efficiently
• Identify root causes of billing issues and implement solutions
• Maintain detailed records and meet deadlines consistently
• Deliver exceptional customer service experiences

Must-Have Qualifications

• Tech-savvy with ability to learn and navigate multiple systems efficiently
• 1+ years of customer service experience or related background
• Strong multitasking skills and comfort working across multiple platforms
• Exceptional attention to detail with focus on identifying and resolving issues
• Highly customer service oriented with commitment to positive experiences
• Highly organized and reliable in managing tasks and deadlines

Nice-to-Have Qualifications

• Experience with Microsoft Dynamics GP or NetSuite
• Associate degree or higher education
• Familiarity with SaaS billing processes
• Healthcare industry experience