Senior Specialist, Privacy & Compliance - Martech

About This Role

ServiceNow is seeking a Senior Specialist in Privacy & Compliance focused on Marketing Technology (Martech) to join our growing team. This is a critical position for organizations managing complex regulatory requirements across digital marketing platforms and customer data ecosystems.

As a Senior Specialist, Privacy & Compliance - Martech, you will be responsible for developing, implementing, and maintaining privacy and compliance frameworks specific to marketing technology solutions. You will work cross-functionally with product, legal, engineering, and marketing teams to ensure ServiceNow's martech offerings meet the highest standards of data protection and regulatory compliance.

Key Responsibilities

• Design and implement privacy-by-design principles across martech products and services
• Develop compliance strategies aligned with GDPR, CCPA, LGPD, and emerging global privacy regulations
• Conduct privacy impact assessments and data protection impact assessments (DPIAs)
• Collaborate with product teams to embed privacy controls and compliance features into martech solutions
• Monitor regulatory changes and provide guidance on compliance requirements for marketing platforms
• Create and maintain compliance documentation, policies, and procedures for martech operations
• Lead privacy training and awareness initiatives across relevant departments
• Partner with legal and external advisors on complex compliance matters
• Audit and remediate privacy and compliance gaps in existing martech implementations
• Support incident response and data breach management protocols

Required Qualifications

• 7+ years of experience in privacy, compliance, or related regulatory roles
• Deep expertise in data protection regulations (GDPR, CCPA, LGPD, etc.)
• Strong understanding of marketing technology platforms and data flows
• Proven experience implementing privacy frameworks and compliance programs
• Excellent communication skills with ability to translate complex requirements for technical audiences
• Experience with privacy impact assessments and compliance audits
• Knowledge of data security and encryption best practices

Preferred Qualifications

• IAPP certifications (CIPP/US, CIPP/E, CIPM, or equivalent)
• Experience with ServiceNow or similar enterprise platforms
• Background in martech, adtech, or customer data platforms
• Familiarity with privacy engineering and technical compliance implementation

This remote position offers the opportunity to shape privacy and compliance strategy at a global scale within one of the world's leading workflow automation platforms.