UX Strategist

About Blacksmith Agency

Blacksmith Agency is a boutique digital agency based in Phoenix, AZ, specializing in custom website design and development. We forge digital products and online experiences rooted in user expectations and data-driven insights. Our work helps partners grow, innovate, and exceed their business objectives. Our portfolio includes top-tier clients such as Google, General Electric, Voss Water, Arizona State University, and many others.

Position Overview

We're seeking a talented UX Strategist to join our growing team of digital innovators. In this role, you'll lead strategic research, translate human behavior into compelling digital experiences, and guide both internal teams and senior-level clients toward exceptional user-centered solutions. You'll balance user needs, client objectives, and team requirements to solve complex digital challenges and deliver measurable business impact.

Research & Discovery

• Lead comprehensive research into industry trends, competitive landscapes, and consumer insights to create and present data-backed recommendations to internal teams and senior clients
• Conduct stakeholder interviews and guide primary and secondary research during early project stages
• Review analytics and supporting materials to distill actionable findings for project teams
• Plan and implement seamless, user-focused digital experiences across multiple key audiences

Strategic Consultation

• Translate the complexity of human motivation and behavior into the production of beautiful, functional digital products
• Develop strategic recommendations for project direction based on research, industry knowledge, digital best practices, and established client goals
• Advise clients and Blacksmith teams in driving strategic cohesion across all related tactics and projects in service of business objectives
• Navigate the balance between user needs, client objectives, and team requirements while solving problems and crafting exceptional experiences

Presentation & Business Development

• Prepare and present approaches and recommendations compellingly to internal teams and prospective clients
• Participate in new business development meetings and partner with account directors to drive client satisfaction and account growth

Strategy & Implementation

• Facilitate strategy workshops with clients to gain clarity and alignment on goals
• Develop strategic deliverables including content strategy documents, information architecture, sitemaps, and navigation design
• Lead the design of journey maps and user experience flows
• Implement data-driven strategies through comprehensive digital experience planning

What We're Looking For

You have a passion for digital media and technology, with a demonstrated ability to conduct user research, synthesize insights, and translate them into strategic recommendations. You excel at stakeholder management, present ideas compellingly, and thrive in collaborative, fast-paced agency environments. Your expertise spans UX strategy, information architecture, and user-centered design thinking.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.