Intake Attorney Manager

About Postman Law

Postman Law is dedicated to creating a workplace where passionate professionals make a real difference. Our team of experienced personal injury attorneys and case staff advocates for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Role Overview

We are seeking an Intake Attorney Manager to oversee and lead the attorneys in our intake department. This role is focused on supervising intake attorneys, ensuring potential cases meet firm criteria, assisting with client escalations, and speaking with prospective clients when attorney involvement is needed to help finalize representation. The ideal candidate is a licensed attorney with strong leadership and client communication skills who is comfortable working in a fast-paced intake environment and helping convert qualified leads into signed clients.

Key Responsibilities

• Manage and supervise intake attorneys within the firm's intake department
• Review potential cases to verify they meet firm case criteria and guidelines
• Provide support and guidance to intake attorneys during client consultations
• Handle client escalations and complex intake situations when attorney intervention is needed
• Speak directly with potential clients who request or require an attorney consultation prior to signing
• Assist in converting qualified leads into retained clients
• Ensure intake attorneys are following proper procedures, documentation, and qualification standards
• Monitor intake performance and maintain high standards of client service
• Work closely with intake leadership to maintain efficient intake operations

Required Qualifications

• Juris Doctor (JD) from an accredited law school
• Active bar license in good standing
• 3+ years of legal experience, preferably in plaintiff-side litigation or personal injury
• Experience with client consultations and case evaluations
• Strong communication and persuasion skills with potential clients
• Ability to work in a high-volume, fast-paced intake environment

Preferred Experience

• Leadership or supervisory experience
• Personal injury or mass tort intake experience
• Experience supervising legal staff

Compensation & Benefits

This is a full-time, remote position. Compensation for the role is an annual base salary of $120,000 to $160,000, depending on experience. The role is eligible for a year-end discretionary performance bonus and comprehensive benefits package. Candidates near the Lake Mary, Florida office are preferred.