Customer Solutions Engineer

About Cloudflare

Cloudflare is on a mission to help build a better Internet. The company operates one of the world's largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have web traffic routed through an intelligent global network that gets smarter with every request, resulting in significant performance improvements and decreased spam and attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

The Role

As a Customer Solutions Engineer (CSE), you will be the technical heartbeat of the customer journey. You'll serve as the trusted technical advisor throughout the lifecycles of select Mid Market customers, leveraging your expertise to ensure they understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent. Your primary goal is to help customers succeed and derive maximum value from their Cloudflare investment.

While you'll support the entire Cloudflare stack—including core Security and Performance suites—you'll serve as the team's Subject Matter Expert (SME) for Cloudflare's Developer Platform. You'll bridge the gap between traditional networking and modern serverless development, helping customers migrate legacy logic to the edge computing environment.

Key Responsibilities

• Act as trusted technical advisor for Mid Market customer accounts throughout their lifecycle
• Develop deep understanding of customer requirements and issues at the molecular level
• Identify root causes of complex technical problems and implement elegant, efficient solutions
• Serve as Subject Matter Expert for Cloudflare's Developer Platform and edge computing services
• Support customers in migrating traditional logic to serverless and edge architectures
• Collaborate closely with Customer Success Managers, Sales, Product, Engineering, and Support teams
• Drive scalable solutions across the organization to address customer needs
• Provide technical guidance on Security, Performance, and Connectivity Cloud offerings

What We're Looking For

You have natural curiosity and a desire to identify root causes of complex problems. You're fundamentally enamored with how the Internet works. You value curiosity over bureaucracy and understand that AI is a partner in solving tough problems. You're the type of builder who sees the cracks in the Internet that others have simply learned to live with—and you have the instinct and tools to create solutions.